Privacy Policy

Vontuor Machinery (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, or communicating with us.

1. Information We Collect

We may collect the following information:

Name
Company name
Email address
Telephone or WhatsApp number
Country or region
Product and machine requirements
Workpiece size, material, and processing requirements
Shipping destination
Information submitted through our website, Google Ads lead forms, email, WhatsApp, or other communication channels
Technical information such as IP address, browser type, device information, visited pages, and referral source

2. How We Use Your Information

We may use your information to:

Respond to inquiries and quotation requests
Recommend suitable machines and configurations
Provide product specifications, prices, delivery times, and shipping information
Communicate with you by email, telephone, or WhatsApp
Process orders and provide customer service
Improve our website, products, advertising, and services
Measure advertising performance and prevent fraud or misuse
Comply with applicable legal requirements

3. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to understand website usage, improve user experience, and measure advertising performance.

We may use services such as Google Ads, Google Analytics, and Google Tag Manager. These services may collect information about your device, browser, website activity, and interactions with our advertisements.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

4. Google Ads Lead Forms

If you submit information through a Google Ads lead form, Google may process your information according to its own privacy policy.

We receive the information you submit so that we can respond to your inquiry, recommend suitable machines, and provide specifications, quotations, delivery times, and shipping information.

Providing your information is voluntary. Please do not submit sensitive personal information through our forms.

5. How We Share Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

Website hosting and technical service providers
Email, CRM, analytics, and communication providers
Logistics companies and freight forwarders
Payment processors and financial institutions
Manufacturers or suppliers involved in fulfilling your request or order
Government authorities when required by law

These parties should only use the information necessary to provide their services.

6. International Data Transfers

Because we serve customers in different countries, your information may be processed or stored outside your country or region. We take reasonable measures to protect personal information during international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, maintain business records, fulfil orders, resolve disputes, and comply with legal requirements.

You may request deletion of your personal information, subject to applicable legal or legitimate business retention requirements.

8. Data Security

We use reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent for marketing communications
Request a copy of information you provided

To exercise these rights, please contact us using the details below.

10. Marketing Communications

We may contact you about products or services related to your inquiry. You can ask us to stop sending marketing communications at any time by replying to our message or contacting us directly.

We may still send necessary communications relating to active quotations, orders, transactions, or customer service.

11. Children’s Privacy

Our website, products, and services are intended for businesses and adults. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.